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:: Does outsourcing of your Human Resource function make sense?
   

Absolutely. Your firm is trying to manage costs, remain competitive and gain access to best of breed technology as well as current best practices. HR BPO is not a magic solution-you must first understand your business, and then build your own case for outsourcing the HR function. The BPO business model should help you accomplish your objectives.

As additional evidence of outsourcing's staying power, the Accenture/Conference Board srvey found less than one percent of previously outsourced functions have been brought back in-house, and virtually none of the companies surveyed planned to take outsourced functions in-house.

WE providing the human resources support that helps businesses achieve their vision and goals.

We provide innovative and value based solutions to companies of all sizes to meet the challenges of today’s changing business environment. We have the global vision and the local focus & resources to help companies maximize the efficiency and productivity of their workforce through our wide array of services and capabilities. We offer a variety of creative service delivery options, including:

Professional, technical and traditional staffing resources, from BPO professionals To receptionists and assembly workers;

  • Quality assessment, testing and training for virtually any type of job;
  • On-site management of contingent workforce;
  • Flexible staffing to match the fluctuations in your personnel requirements;
  • Re-engineering employee skill-sets to match the needs of a changing workplace;
  • Outplacement programs to ensure a positive transition for outgoing employees;
  • Transitional staffing and management during major business changes such as mergers, acquisitions and layoffs;
  • Master Vendor relationships where Crux manages the services of multiple staffing providers; and
  • Total outsourcing of business functions.


:: At Crux, we focus on back end services as intently as you focus on your core business.
   

Crux has developed a range of tools, proven to deliver quality results and improve our client’s competitiveness.

  • HR Outsourcing
  • Payroll services
  • Staffing
  • Benefits management
  • Recruitment

Hr Outsourcing :

1. Outsourcing
2. Benefits of outsourcing
3. Responsibilities
4. Methodology
5. Relationship model
6. Best practices



:: 1. Outsourcing
   

To meet temporary staffing needs, across all levels that would help them to maintain and carry out their business effectively. Crux will provide the due support to XXX Co by providing staff as per the required skill sets.

With the requirements & specifications provided by CO, Crux would develop the recruitment strategy and would work with to meet all the staffing requirements as per mutually agreed project schedule.

Crux proposes to be involved with the company in

  • Drawing out a strategy for recruitment
  • Implementation of the strategy
  • Support to strategy implementation
  • Selection process to meet current requirements
  • Hire and Lease employees

crux provide solution in the following

  • Payroll
  • Temporary-to-full time aassignments.
  • Long-term assignments
  • Adhoc and Temporary assignments
  • Managed Services (Outsourcing)


:: 2. Benefits of Out sourcing
   
  • Focus on core activity and get flexibility
  • Have access to a talented pool
  • Need for expertise in areas such as staffing, testing, training, compensation, benefits, and employee relations
  • Manage Unexpected increase in business
  • Special projects, fill vacancies, fill in for absent / sick employees, Seasonal demand
  • Screen candidates for permanent employment

At Crux, we follow strategic, targeted and research-intensive approach to quickly fulfill client requirements with guaranteed turnarounds times (for Contract and out-sourced staff). We take efforts to understand our clients’ business and analyze staffing requirements with our vertical expertise and understanding of industry domains.

In addition, we have built in capabilities for continuous on-line access for employers for requisition, performance, training needs. Our Comprehensive training programs can be customized to ’s requirements

Needless to mention, throughout all phases of the process, we use the utmost discretion to guarantee the confidentiality sought by clients and potential candidates.



:: 3. Responsibilities:
   

Here at Crux, we

  • Conduct a comprehensive study of the corporate requirement and skill profiles
  • Evolve a recruitment strategy to meet the set goals of customer
  • Recruitment
    • Pre-screening
    • Interviewing
    • Referral checks
    • Profile / behavioral testing
  • Access employee training needs
  • Orientation and job description
  • Employee handbook and worksite rules
  • Issue Appointment letter
  • Complete Joining formalities
  • Regulatory compliance – employee and employer
  • Comply with the necessary IT/Labor laws
  • Responsible for payroll and benefit administration
  • Employee benefits office –
  • Coordinate for appraisals, feedback and employee related issues between employee and employer
  • Full and final settlements
  • Complete HR formalities
  • Review performance and build feedback mechanism
  • Provide information regarding the staff requirements.
  • Meet pre-screened employees and decide on final selection
  • To make available any policy / worksite / employee handbook applicable to leased employee
  • To make all payments to Crux directly
  • No payments to be made to the employees without the consent of Crux
  • Not to discuss any HR related issues with employees – increment, salary revisions, career growth plans, training, hiring etc.
  • Responsible for the day-to-day monitoring of the employee
  • Responsible for all worksite rules, leave, attendance, training, employer obligations etc.
  • Interface with career consultant who will be a single point of contact for employee issues/feedback.

:: 4. Methodology:
   

Customer needs Assessment and Consulting

  • Identify customer short-term and long-term staffing needs
    • Current needs
    • Future needs
    • Strategic staffing planning – flexible workforce

Employee Sourcing/Recruitment

  • Advertising, Database, sourcing

  • Pre-screening, interviewing
    • Thorough screening using competency mapping
    • Evaluate technical functional competencies, behavioral traits etc.
    • Customized Aptitude test
    • Psychometric Test (depend on the category of employee) – Additional based on customer requirement
    • Referral checks – background, work etc.

  • Employee selection
    • Competency mapping – based on customer assessment
    • Customer participation
    • Final interview
    • Review Crux observations, results of psychometric test.

Position description and work site rules – Job Orientation

  • Company will forward any documentation detailing worksite rules
  • Employee Handbook

Training

  • Support, mentoring, resources to enhance work place skills
  • Identify type of training that may be required
  • Interface with company for any specialized training

Match career oriented employees with business professionals

  • Internal feedback mechanism to identify growth oriented employees

:: 5. Relationship Model:
   

· Career consultants – Nurturing relationship with customer and employee

  • Employee / customer queries
    • Single point coordinator for employees and customer.
    • Obtain Feedback from both Customer and employees
    • Respond meaningfully to all queries within 24 working hours
    • Identify training requirements – coordinate with customer on next steps

  • Employee
    • Benefits Office
    • Online customer feedback

:: 6. Best Practices:
   

Crux:

  • Employee Handbook / policy statements
  • Crux employees receive all statutory benefits due – Provident fund, ESI, insurance etc
  • Actively manage compensation and benefits
  • Effective recruitment process – pre-screened database
  • On-time and correct regulatory filings concerning leased employees
  • Crux provides customized staffing solutions to clients – depending on requirement, employee profile etc.
  • Crux will interface with company regarding feedback on all issues
  • Crux will interface directly with employees regarding employee feedback, compensation, benefits, other HR related issues ( relationship officer)
  • Salary credits through bank account or at par cheques
  • Medical and Accident insurance cover for all employees (additional coverage at Client request)

:: ** Payroll & Payments
   

Increasingly, organizations are becoming concerned that their payroll administration is costing them more than it should. With ever-changing legislation and a more fluid workforce, it is becoming harder to maintain accuracy and service levels at a reasonable cost.

Our solutions enable customers to reduce their payroll administration burden AND improve service levels. Whether it’s software or outsourcing, they can be supplied as payroll-only services or as part of a wider payroll and HR package. Because we specialize only in payroll and HR, and because we develop leading software systems as well as supply outsourcing resources, we can develop an individual package for you.

CRUX offers two categories of payroll service:

Improve client existing payroll systems
Find software that’s more effective and efficient than client present system.


Outsourcing some or all of client payroll functions
Through bureau, managed or fully managed services, you can achieve cost savings, increased service levels and less exposure to risk.


Pensions is another area where administration costs need to be controlled and high service levels achieved:

Pensions scheme administration
Scheme administration can be simple and efficient if you use the right tools.



:: Staffing:
   

Permanent staffing solution

Our validated training, technology and assessment suites have allowed us to develop a market leading reputation for quality.

Getting the right candidate at the right time is every manager’s dream. Crux works towards achieving this dream for you.

We have a very robust and effective methodology of fulfilling this dream.

We have a database of over 300000 professionals
Strong and live database and domain knowledge exclusive to your needs Pre-interview scaling to provide niche professionals Exclusive training center to impart domain and skill based training Recruit only the best and the broadest pool of consulting talent available Leading to We reduce personnel and recruiting cost.

Looking to fill the empty spaces in your growing work place? We can help find the right person, right away, through our Permanent staffing Division. Crux works with your HR Department in interviewing, testing, and conducting reference checks on behalf of your company. We advertise and also review our existing contacts plus network within the industry to deliver the most qualified employee for your needs. As part of our quality assurance policy, we stay in touch with you, and monitor the placement to ensure complete satisfaction.

When a client makes the decision to hire a permanent employee, the selection criteria is extensive and differs substantially from that of a contract or temporary employee.

In addition to the obvious factors for consideration such as skills, number of years of experience, education, etc., there are often requirements that are less "tangible," yet of equal importance to you, our client. We at Crux Personnel call them "soft" skills. Career aspirations or personality characteristics of the candidate must be determined as accurately as possible to ensure not only a good fit for the present requirements, but one that will flourish and continue to provide satisfaction for both client and candidate in the years to come.

A great deal of time and effort goes into qualifying permanent employees. Crux Personnel will network the industry and recruit the technical professionals who provide a very specific industry or technical skills set for our clients. Crux Personnel conducts thorough interviews, testing and reference checks on behalf of our clients to ensure the best possible match.

Once placed with one of our clients, Crux Personnel provides "quality assurance" by keeping in touch with both the client and the candidate for a period of time, thus ensuring full client/candidate satisfaction. Crux Personnel also offers replacement guarantees on all permanent placements.

Contact:
E-mail: hr@cruxmanagement.com



:: Temporary staffing solution
   

Temporary staffing solution , though an accepted practice in the developed world is fast catching up in India.we are one of the leaders in this field with a client base across different industries at all levels.

This provides for a flexible , cost effective and a quick solution for your staffing needs.

We have a team of Temporary staff available at a moment's notice to step into your operation - Guaranteed! From Administration & Legal to Secretarial support staff and BPO and customer care professionals.

Our team will provide you with instantaneous staffing solutions, saving you any additional costs associated with permanent staff hire i.e. benefits or vacation pay.

Crux has been successful in providing a team of specialized people who, on a daily or contract basis, take over the responsibility of a particular department or functions within your organization.

You retain complete control over the area and the contractors’ activities, but are freed from administrative and corporate commitment and high costs.

This arrangement is beneficial to the company in many ways:

  • No commitment to these people on a permanent basis
  • No administrative costs, such as benefits
  • No severance costs
  • No challenges trying to source people. Crux Temps are responsible for providing fully qualified staff with your final approval

Should your company be downsizing, Crux Temps could absorb your present staff and contract them back to the company. This retains the knowledge but decreases the stress associated with outsourcing for you, our client.

Contact: Temporary Staffing Division
Email: hr@cruxmanagement.com



:: Contract Staff
   

Unsure if your workload requires a permanent full-time employee? Is your business seasonal or do you have a "Start-up" business? Do you need flexibility in your hiring? Whatever the reason call our Contract Division. We will provide you with the ideal solution to your staffing needs, enabling you to increase your staff without a long-term commitment. When your business increases, you have the added benefit of a staff member already trained.

There are many times when a company is unsure whether the workload requires a full-time person. They may be venturing into a new area and have not completely decided what skill set is needed. In some cases, they are dealing with a demanding user group and require time to evaluate the situation.We can provide clients with an employee on a contract basis. The client retains complete control over the area and the contractors’ activities, thus freeing them from the administrative and corporate commitment. Our clients often hire a person on a contract basis and later decide to hire them as a permanent employee. In these cases we will charge the company a "percentage only" of the full placement fee.

Our database contains levels of experience ranging from Administrative Support to Project and Senior Managers, and Technical Professionals. These professionals are available to clients for maintenance or development, to work on their own or as a part of a project team. There are of course, no restrictions on how long a contract must run. It can be as short or as long as your company desires.

Our proven recruitment expertise ensures the selection and presentation of the very best specialists with exceptional qualifications and experience for each specific need or assignment. We are committed to our clients to provide the best professionals available for every situation.



:: Recruitment
   

Employee Sourcing/Recruitment

  • Advertising, Database, sourcing
    • Pre-screening, interviewing
    • Thorough screening using competency mapping
    • Evaluate technical functional competencies, behavioral traits etc.
    • Customized Aptitude test
    • Psychometric Test (depend on the category of employee) – Additional based on customer requirement
    • Referral checks – background, work etc.
  • Employee selection
    • Competency mapping – based on customer assessment
    • Customer participation
    • Final interview
    • Review Crux observations, results of psychometric test.



To meet seasonal fluctuations in consumer demand, one of the leading consumer durable company worldwide needed a flexible workforce of anything up to 500 temporary staff at their retail points and the dealer showrooms. They used to source this themselves but it was a huge job to select and retain the right quality of people. As it became increasingly demanding, they sought a professional partner for the task. They appointed Crux in 1999 and have worked with them continuously since.l Methodology Case study.

By working with Crux, they have:

  • Freed up their HR management time for more core activities
  • Achieved a reliable supply of the right quality staff
  • Guaranteed the availability of emergency staff at short notice

ensured productivity through high retention levels

To operate cost-effectively while satisfying fluctuating consumer demand, they need to complement their permanent headcount with a flexible workforce. This can range at any time from a handful of people, up to 500. “Recruiting and managing such a resource is really a full-time job,” Regional sales manager, said. “We were handling it in-house but the logistics were making disproportionate demands on our sales and customer care team – especially on those occasions when we needed 50 or 60 more staff at a few days’ notice. It was clear we had to find another way.”

"Crux has created a flexible workforce that we can call on to work in a variety of roles – sometimes with only an hour’s notice."

They chose Crux from the tender shortlist because their proposal was tailored so well to the key issues. Crux promised increased efficiency, constant availability of excellent staff, and high retention levels to ensure continuity. They assess and train staff, providing a full induction and customer care course. Most importantly, they identify people with a positive attitude to productive and flexible working.

"Crux help to keep our training costs low and our productivity and quality high."

They saw gains straight away when they outsourced to Crux in 1999. Crux put a management team on-site that dramatically reduced administrative man-hours.they were able to switch their HR focus immediately from resource logistics to strategic issues, and the partnership has become closer, delivering further benefits every year since then. “We used to be dependent on a host of individuals,” the Regional manager said, “but now we have a genuine team of skills that are continuously at hand. Crux have created a flexible workforce that we can call on to work in a variety of roles at different times of the year – sometimes with only an hour’s notice. And these are highly reliable people. Staff turnover on site is only 1.2%, against an SLA of 3%.”

It clearly helps with retention that the flexible staff have exact pay parity with the permanent workforce; but they believe another critical factor is the way Crux select the right people and manage them.

“Crux give them continuity that helps to keep our training costs low and our productivity and quality high”.

"the client has been able to switch its HR focus from resource logistics to strategic issues."


 
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