 |
 |
 |
 |
 |
 |
 |
 |
 |
|
 |
 |
 |
|
 |
 |
 |
|
 |
| :: |
 |
Does outsourcing of your Human Resource function make sense? |
| |
|
Absolutely. Your firm
is trying to manage costs, remain competitive
and gain access to best of breed technology
as well as current best practices. HR
BPO is not a magic solution-you must first
understand your business, and then build
your own case for outsourcing the HR function.
The BPO business model should help you
accomplish your objectives.
As additional evidence of outsourcing's
staying power, the Accenture/Conference
Board srvey found less than one percent
of previously outsourced functions have
been brought back in-house, and virtually
none of the companies surveyed planned
to take outsourced functions in-house.
WE providing the human resources support
that helps businesses achieve their vision
and goals.
We provide innovative and value based
solutions to companies of all sizes to
meet the challenges of today’s changing
business environment. We have the global
vision and the local focus & resources
to help companies maximize the efficiency
and productivity of their workforce through
our wide array of services and capabilities.
We offer a variety of creative service
delivery options, including:
Professional, technical and traditional
staffing resources, from BPO professionals
To receptionists and assembly workers;
- Quality assessment, testing and training
for virtually any type of job;
- On-site management of contingent workforce;
- Flexible staffing to match the fluctuations
in your personnel requirements;
- Re-engineering employee skill-sets
to match the needs of a changing workplace;
- Outplacement programs to ensure a
positive transition for outgoing employees;
- Transitional staffing and management
during major business changes such as
mergers, acquisitions and layoffs;
- Master Vendor relationships where
Crux manages the services of multiple
staffing providers; and
- Total outsourcing of business functions.
|
| :: |
 |
At Crux, we focus on back end services as intently as you focus on your core business.
|
| |
|
Crux has developed
a range of tools, proven to deliver quality
results and improve our client’s
competitiveness.
- HR Outsourcing
- Payroll services
- Staffing
- Benefits management
- Recruitment
Hr Outsourcing :
1. Outsourcing
2. Benefits of outsourcing
3. Responsibilities
4. Methodology
5. Relationship model
6. Best practices
|
| :: |
 |
1. Outsourcing |
| |
|
To meet temporary staffing
needs, across all levels that would help
them to maintain and carry out their business
effectively. Crux will provide the due
support to XXX Co by providing staff as
per the required skill sets.
With the requirements & specifications
provided by CO, Crux would develop the
recruitment strategy and would work with
to meet all the staffing requirements
as per mutually agreed project schedule.
Crux proposes to be involved with the
company in
- Drawing out a strategy for recruitment
- Implementation of the strategy
- Support to strategy implementation
- Selection process to meet current
requirements
- Hire and Lease employees
crux provide solution in the following
- Payroll
- Temporary-to-full time aassignments.
- Long-term assignments
- Adhoc and Temporary assignments
- Managed Services (Outsourcing)
|
| :: |
 |
2. Benefits
of Out sourcing |
| |
|
- Focus on core activity and get flexibility
- Have access to a talented pool
- Need for expertise in areas such as
staffing, testing, training, compensation,
benefits, and employee relations
- Manage Unexpected increase in business
- Special projects, fill vacancies,
fill in for absent / sick employees,
Seasonal demand
- Screen candidates for permanent employment
At Crux, we follow strategic,
targeted and research-intensive approach
to quickly fulfill client requirements
with guaranteed turnarounds times (for
Contract and out-sourced staff). We take
efforts to understand our clients’
business and analyze staffing requirements
with our vertical expertise and understanding
of industry domains.
In addition, we have built in capabilities
for continuous on-line access for employers
for requisition, performance, training
needs. Our Comprehensive training programs
can be customized to ’s requirements
Needless to mention, throughout all phases
of the process, we use the utmost discretion
to guarantee the confidentiality sought
by clients and potential candidates.
|
| :: |
 |
3. Responsibilities: |
| |
|
Here at Crux, we
- Conduct a comprehensive study of the
corporate requirement and skill profiles
- Evolve a recruitment strategy to
meet the set goals of customer
- Recruitment
- Pre-screening
- Interviewing
- Referral checks
- Profile / behavioral testing
- Access employee training needs
- Orientation and job description
- Employee handbook and worksite rules
- Issue Appointment letter
- Complete Joining formalities
- Regulatory compliance – employee
and employer
- Comply with the necessary IT/Labor
laws
- Responsible for payroll and benefit
administration
- Employee benefits office –
- Coordinate for appraisals, feedback
and employee related issues between
employee and employer
- Full and final settlements
- Complete HR formalities
- Review performance and build feedback
mechanism
- Provide information regarding the
staff requirements.
- Meet pre-screened employees and decide
on final selection
- To make available any policy / worksite
/ employee handbook applicable to leased
employee
- To make all payments to Crux directly
- No payments to be made to the employees
without the consent of Crux
- Not to discuss any HR related issues
with employees – increment, salary
revisions, career growth plans, training,
hiring etc.
- Responsible for the day-to-day monitoring
of the employee
- Responsible for all worksite rules,
leave, attendance, training, employer
obligations etc.
- Interface with career consultant
who will be a single point of contact
for employee issues/feedback.
|
| :: |
 |
4. Methodology: |
| |
|
Customer needs Assessment and Consulting
- Identify customer short-term and long-term
staffing needs
- Current needs
- Future needs
- Strategic staffing planning –
flexible workforce
Employee Sourcing/Recruitment
- Advertising, Database, sourcing
- Pre-screening, interviewing
- Thorough screening using competency
mapping
- Evaluate technical functional
competencies, behavioral traits
etc.
- Customized Aptitude test
- Psychometric Test (depend on
the category of employee) –
Additional based on customer requirement
- Referral checks – background,
work etc.
- Employee selection
- Competency mapping – based
on customer assessment
- Customer participation
- Final interview
- Review Crux observations, results
of psychometric test.
Position description and work
site rules – Job Orientation
- Company will forward any documentation
detailing worksite rules
- Employee Handbook
Training
- Support, mentoring, resources to enhance
work place skills
- Identify type of training that may
be required
- Interface with company for any specialized
training
Match career oriented employees
with business professionals
- Internal feedback mechanism to identify
growth oriented employees
|
| :: |
 |
5. Relationship Model: |
| |
|
· Career consultants
– Nurturing relationship with customer
and employee
- Employee / customer queries
- Single point coordinator for employees
and customer.
- Obtain Feedback from both Customer
and employees
- Respond meaningfully to all queries
within 24 working hours
- Identify training requirements
– coordinate with customer
on next steps
- Employee
- Benefits Office
- Online customer feedback
|
| :: |
 |
6. Best Practices: |
| |
|
Crux:
- Employee Handbook / policy statements
- Crux employees receive all statutory
benefits due – Provident fund,
ESI, insurance etc
- Actively manage compensation and benefits
- Effective recruitment process –
pre-screened database
- On-time and correct regulatory filings
concerning leased employees
- Crux provides customized staffing
solutions to clients – depending
on requirement, employee profile etc.
- Crux will interface with company
regarding feedback on all issues
- Crux will interface directly with
employees regarding employee feedback,
compensation, benefits, other HR related
issues ( relationship officer)
- Salary credits through bank account
or at par cheques
- Medical and Accident insurance cover
for all employees (additional coverage
at Client request)
|
| :: |
 |
** Payroll
& Payments |
| |
|
Increasingly, organizations
are becoming concerned that their payroll
administration is costing them more than
it should. With ever-changing legislation
and a more fluid workforce, it is becoming
harder to maintain accuracy and service
levels at a reasonable cost.
Our solutions enable customers to reduce
their payroll administration burden AND
improve service levels. Whether it’s
software or outsourcing, they can be supplied
as payroll-only services or as part of
a wider payroll and HR package. Because
we specialize only in payroll and HR,
and because we develop leading software
systems as well as supply outsourcing
resources, we can develop an individual
package for you.
CRUX offers two categories of payroll
service:
Improve client existing payroll systems
Find software that’s more effective
and efficient than client present system.
Outsourcing some or all of client payroll
functions
Through bureau, managed or fully managed
services, you can achieve cost savings,
increased service levels and less exposure
to risk.
Pensions is another area where administration
costs need to be controlled and high service
levels achieved:
Pensions scheme administration
Scheme administration can be simple and
efficient if you use the right tools.
|
| :: |
 |
Staffing: |
| |
|
Permanent staffing
solution
Our validated training,
technology and assessment suites have
allowed us to develop a market leading
reputation for quality.
Getting the right candidate at the right
time is every manager’s dream. Crux
works towards achieving this dream for
you.
We have a very robust and effective methodology
of fulfilling this dream.
We have a database of over 300000 professionals
Strong and live database and domain knowledge
exclusive to your needs Pre-interview
scaling to provide niche professionals
Exclusive training center to impart domain
and skill based training Recruit only
the best and the broadest pool of consulting
talent available Leading to We reduce
personnel and recruiting cost.
Looking to fill the empty spaces in your
growing work place? We can help find the
right person, right away, through our
Permanent staffing Division. Crux works
with your HR Department in interviewing,
testing, and conducting reference checks
on behalf of your company. We advertise
and also review our existing contacts
plus network within the industry to deliver
the most qualified employee for your needs.
As part of our quality assurance policy,
we stay in touch with you, and monitor
the placement to ensure complete satisfaction.
When a client makes the decision to hire
a permanent employee, the selection criteria
is extensive and differs substantially
from that of a contract or temporary employee.
In addition to the obvious factors for
consideration such as skills, number of
years of experience, education, etc.,
there are often requirements that are
less "tangible," yet of equal
importance to you, our client. We at Crux
Personnel call them "soft" skills.
Career aspirations or personality characteristics
of the candidate must be determined as
accurately as possible to ensure not only
a good fit for the present requirements,
but one that will flourish and continue
to provide satisfaction for both client
and candidate in the years to come.
A great deal of time and effort goes into
qualifying permanent employees. Crux Personnel
will network the industry and recruit
the technical professionals who provide
a very specific industry or technical
skills set for our clients. Crux Personnel
conducts thorough interviews, testing
and reference checks on behalf of our
clients to ensure the best possible match.
Once placed with one of our clients, Crux
Personnel provides "quality assurance"
by keeping in touch with both the client
and the candidate for a period of time,
thus ensuring full client/candidate satisfaction.
Crux Personnel also offers replacement
guarantees on all permanent placements.
Contact:
E-mail: hr@cruxmanagement.com
|
| :: |
 |
Temporary staffing solution |
| |
|
Temporary staffing
solution , though an accepted practice
in the developed world is fast catching
up in India.we are one of the leaders
in this field with a client base across
different industries at all levels.
This provides for a flexible
, cost effective and a quick solution
for your staffing needs.
We have a team of Temporary staff
available at a moment's notice to step
into your operation - Guaranteed! From
Administration & Legal to Secretarial
support staff and BPO and customer care
professionals.
Our team will provide you with instantaneous
staffing solutions, saving you any additional
costs associated with permanent staff
hire i.e. benefits or vacation pay.
Crux has been successful in providing
a team of specialized people who, on a
daily or contract basis, take over the
responsibility of a particular department
or functions within your organization.
You retain complete control over the area
and the contractors’ activities,
but are freed from administrative and
corporate commitment and high costs.
This arrangement is beneficial to the
company in many ways:
- No commitment to these people on a
permanent basis
- No administrative costs, such as benefits
- No severance costs
- No challenges trying to source people.
Crux Temps are responsible for providing
fully qualified staff with your final
approval
Should your company be downsizing, Crux
Temps could absorb your present staff
and contract them back to the company.
This retains the knowledge but decreases
the stress associated with outsourcing
for you, our client.
Contact: Temporary Staffing Division
Email: hr@cruxmanagement.com
|
| :: |
 |
Contract Staff |
| |
|
Unsure if your workload
requires a permanent full-time employee?
Is your business seasonal or do you have
a "Start-up" business? Do you
need flexibility in your hiring? Whatever
the reason call our Contract Division.
We will provide you with the ideal solution
to your staffing needs, enabling you to
increase your staff without a long-term
commitment. When your business increases,
you have the added benefit of a staff
member already trained.
There are many times when a company is
unsure whether the workload requires a
full-time person. They may be venturing
into a new area and have not completely
decided what skill set is needed. In some
cases, they are dealing with a demanding
user group and require time to evaluate
the situation.We can provide clients with
an employee on a contract basis. The client
retains complete control over the area
and the contractors’ activities,
thus freeing them from the administrative
and corporate commitment. Our clients
often hire a person on a contract basis
and later decide to hire them as a permanent
employee. In these cases we will charge
the company a "percentage only"
of the full placement fee.
Our database contains levels of experience
ranging from Administrative Support to
Project and Senior Managers, and Technical
Professionals. These professionals are
available to clients for maintenance or
development, to work on their own or as
a part of a project team. There are of
course, no restrictions on how long a
contract must run. It can be as short
or as long as your company desires.
Our proven recruitment expertise ensures
the selection and presentation of the
very best specialists with exceptional
qualifications and experience for each
specific need or assignment. We are committed
to our clients to provide the best professionals
available for every situation.
|
| :: |
 |
Recruitment |
| |
|
Employee Sourcing/Recruitment
- Advertising, Database, sourcing
- Pre-screening, interviewing
- Thorough screening using competency
mapping
- Evaluate technical functional
competencies, behavioral traits
etc.
- Customized Aptitude test
- Psychometric Test (depend on
the category of employee) –
Additional based on customer requirement
- Referral checks – background,
work etc.
- Employee selection
- Competency mapping – based
on customer assessment
- Customer participation
- Final interview
- Review Crux observations, results
of psychometric test.
|
|
 |
 |
 |
To meet seasonal
fluctuations in consumer demand, one of the
leading consumer durable company worldwide needed
a flexible workforce of anything up to 500 temporary
staff at their retail points and the dealer
showrooms. They used to source this themselves
but it was a huge job to select and retain the
right quality of people. As it became increasingly
demanding, they sought a professional partner
for the task. They appointed Crux in 1999 and
have worked with them continuously since.l Methodology
Case study.
By working with Crux, they have:
- Freed up their HR management time for more
core activities
- Achieved a reliable supply of the right
quality staff
- Guaranteed the availability of emergency
staff at short notice
ensured productivity through
high retention levels
To operate cost-effectively while satisfying
fluctuating consumer demand, they need to complement
their permanent headcount with a flexible workforce.
This can range at any time from a handful of
people, up to 500. “Recruiting and managing
such a resource is really a full-time job,”
Regional sales manager, said. “We were
handling it in-house but the logistics were
making disproportionate demands on our sales
and customer care team – especially on
those occasions when we needed 50 or 60 more
staff at a few days’ notice. It was clear
we had to find another way.”
"Crux has created a flexible
workforce that we can call on to work in a variety
of roles – sometimes with only an hour’s
notice."
They chose Crux from the tender shortlist because
their proposal was tailored so well to the key
issues. Crux promised increased efficiency,
constant availability of excellent staff, and
high retention levels to ensure continuity.
They assess and train staff, providing a full
induction and customer care course. Most importantly,
they identify people with a positive attitude
to productive and flexible working.
"Crux help to keep our training
costs low and our productivity and quality high."
They saw gains straight away when they outsourced
to Crux in 1999. Crux put a management team
on-site that dramatically reduced administrative
man-hours.they were able to switch their HR
focus immediately from resource logistics to
strategic issues, and the partnership has become
closer, delivering further benefits every year
since then. “We used to be dependent on
a host of individuals,” the Regional manager
said, “but now we have a genuine team
of skills that are continuously at hand. Crux
have created a flexible workforce that we can
call on to work in a variety of roles at different
times of the year – sometimes with only
an hour’s notice. And these are highly
reliable people. Staff turnover on site is only
1.2%, against an SLA of 3%.”
It clearly helps with retention that the flexible
staff have exact pay parity with the permanent
workforce; but they believe another critical
factor is the way Crux select the right people
and manage them.
“Crux give them continuity
that helps to keep our training costs low and
our productivity and quality high”.
"the client has been able to switch
its HR focus from resource logistics to strategic
issues."
|
 |
| |
|
|
|
|
 |
 |
| |
|
2005 © Crux.
All Rights Reserved. |
 |
|
 |
 |
 |
 |
|