|
Business and Knowledge process Solutions
Crux is led by the knowledge of professionals with extensive experience in the entire gamut of process outsourcing services. We draw on a wide range of unique skills and expertise to ensure that our clients get the highest quality solutions at tremendously competitive and cost effective levels.
We are among the early movers to provide a diverse range of outsourced and managed services to global clients.
We offer our clients the flexibility of solutions on a range of platforms using innovative technologies and techniques. We also create processes and define methodologies that enable re-usability and reduce delivery life cycles.
Voice Support Services
Crux specializes in providing one of the worlds best regional dialects in voice services for our global clients. Our Voice Support services include
 Customer Life Cycle Management
Technical Support Collections / Debt Consolidation
Customer Acquisition/Sales/Lead Generation
Customer Service
Market Research and Satisfaction Surveys
Help Desk
Crux’s Non-Voice services encompass many disciplines including Call Quality Monitoring, HR Services, Finance and Accounting, and e-mail/Chat support. On-Voice-based services are driven through HR and payroll processing and are technology-intensive in nature with online and offline platforms being provided for interaction
Non-Voice Support Services
Call Quality Monitoring (CQM) / Transaction Monitoring
HR and Payroll Processing Services
Back Office
Web Development
Solution Models
Outsourcing is about partnership, about entrusting your business process. We believe this partnership should be flexible and adaptable - enabling business to partner with us in ways that suit business environment.
Build Operate Transfer
Traditional outsourcing
Co-Managed Outsourcing
Reserved Capacity
Crux capability
Global Delivery Model
Proven acquisition of business and delivery for large Global clients in the domestic market.
Ability to scale and design solutions for complex challenges. |
